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Appointments

The reception staff are available on 020 8542 2827 8.30am - 12 noon and 2.30 - 6.00pm. Some appointments are available to be booked in advance. For book on the day appointments please use your online access from 7.00am or call the surgery at 8.30am. 

You can now book appointments on line, click here for more information.

The Surgery has extended its opening hours, please ask at reception for availability for pre bookable appointments: early morning Monday and Friday from 7.00 a.m. and late evening Thursday until 8.00 p.m.

Extra pre-bookable appointments are also available on evenings and Saturdays at a nearby local access hub. Please ask at Reception for more information about this service.

Standard appointment time is 10 minutes, however we do have longer appointment slots for specific clinics. If you need to discuss more than one condition in your appointment please advise reception of this as a double appointment slot may be appropriate.

If you require an urgent appointment please inform the receptionist of this when you call.

Click here to see details of the times of specific clinics.

Telephone Consultations

Within this service we offer telephone consultations. These are for patients who feel that their problem can be dealt with without having to see a doctor face to face. Don't forget, our practice nurses are also happy to give you advice over the telephone.

To minimise disruption to the surgery please ring for non-urgent advice and test results between 12 noon and 2.00pm on 020 8542 2827.

Online Facilities

The Online service allows you to:

  •  Book or cancel appointments
  • Order repeat prescriptions
  • View some of your health record

Benefits:

  • No phone queue
  • It’s quick and convenient
  • 24/7 access

How to Register:

Bring 1 photo ID and 1 proof of address to the practice.

You will be given a PIN registration letter

  • Simply visit https://patient.emisaccess.co.uk
  • Click the green “Register Button”
  • You will be asked if you have a registration letter from your practice. Click “Yes”.
  • Enter the information from the letter and follow the step by step instructions.

Note:- This service will work in addition to existing services, you can still use the telephone to make an appointment or call in to the surgery to make an appointment or order a repeat prescription.

Click below for online services

Click here to access patient access

Cancelling An Appointment

If, for whatever reason, you need to cancel an appointment, please contact the surgery as soon as possible. By failing to keep an appointment you may have denied someone in real need. We do have a policy in place for patients that fail to attend appointments.

Intimate Examinations And Chaperones

You are entitled to arrange or ask for a chaperone to be present during intimate examinations. You may either choose a friend or relative or ask the practice to provide a chaperone. If you do wish the practice to provide a chaperone, please let reception know when you book the appointment so that this can be arranged for you.

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