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Previous Patient Surveys

2013/2014 Survey

In 2013/2014 the group have had three meetings.

When the questions for the next survey for 2013-2014 were discussed they felt that the questions should still include the use of the out of hours services.

The wording was changed slightly and included our extended hours opening as to help in continuing to publicise services available, the out of hours number and encourage patents to call the 111 instead of using Accident and Emergency services inappropriately.

The terms of reference for the group. Click here to view the terms of reference

The points raised are advertised on a poster in the reception.

Patient Survey 2014 Results Part 1 (.xls)

Patient Survey 2014 Results Part 2 Out of hours (.xls)

Survey 2013-2014 (.doc)

PPG Patient Feedback Meeting 5th March 2014 (.doc)

PPG Patient Feedback Meeting November 2013 (.doc)

Comments (.doc)

2011/2012 Survey

At the first meeting the group agreed the terms of reference, signed a members form and a confidentiality statement, the group’s main focus has been to create a questionnaire to give out to patients, the group discussed the availability of appointments within the practice, telephone answering, access to speak to a Nurse or Doctor and time allocated for appointments. From this meeting the group have produced a questionnaire.

The questionnaire has been given to a selection of patients, 50 for each Doctor and Nurse at the practice.

The survey questions have been analysed and a breakdown of answers and patient comments produced.

The group has met to discuss the results and a summary is also shown as below.

Please feel free to contact Sandra Clapham at the practice if you would like to join the group.

Minutes of meeting where the patient questionnaire was agreed. Click here to view the minutes

Please find attached our patient questionnaire. Click here to view the survey questions
(.doc Format Microsoft Word)

The patient comments from the questionnaire. Click here to view the comments made in the survey
(.doc Format Microsoft Word)

Results from the questionnaire in Graph form. Click here to view the questionnaire results
(.pdf Format Adobe Acrobat)

Patient feedback March 2012. Click here to view the feedback (.doc Format Microsoft Word)

2012/2013 Survey

The questions in the questionnaire were agreed by the patient participation group. The group have met to discuss the results.

The questionnaire was given to 50 random patients per Doctor, Dr Sharma, Dr Ranaweera, Dr Adeyemi, Dr Sharifi, Dr Lam & Nurse Mary.

We have results from 300 questionnaires in total.

We would like to thank anyone that has taken part in the questionnaire and the group for their involvement and time.

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