Complaints Procedure

We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.

We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns, please contact the practice manager, either by asking at the reception desktelephoning or by letter.

We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.