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Zero Tolerance

Surgery Policy On Antisocial Behaviour

The practice operates a ‘zero tolerance’ policy towards aggressive and abusive behaviour. This includes any personal, abusive and aggressive gestures. Any incident of verbal abuse, whether in person or over the telephone is reported immediately to the practice manager and senior partner. Incidents are discussed by the partners, who will agree a course of action. This may result in the patient’s removal from the practice list.

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