Our aim is to give you the highest possible standard of service, however we have a Practice Complaints Procedure to deal with any comments, suggestions and complaints you may have about our service. We try to deal swiftly with any feedback, and you can be assured your care or consultations will not be affected if you feel it necessary to make a complaint against the practice.
Please do not enter any medical information in the form. In addition, do not use the form for complaints, any personal prescription, medication or referral queries or regarding any medical advice. Such enquiries should be made by phone or in person.
Complaints procedure
We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.
We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns, please contact the practice manager, either by asking at the reception desk, telephoning or by letter.
We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.
