Get help with the NHS App in Merton

If you’re a patient at our practice and aged 13+, you can use the NHS App to access a range of NHS services on your smartphone, tablet or through the NHS website.

The NHS app is owned and run by the NHS, making it a safe and simple way to manage your healthcare.

The NHS app doesn’t replace existing services and you can still contact us in the usual ways.

However, once you have verified your identity in the app, you will have access to a growing range of health services and information including the ability to:

  • order repeat prescriptions
  • access NHS 111 online
  • find NHS services (such as pharmacies and dentists)
  • view your health records
  • book appointments
  • and much more…

Help on downloading and navigating the NHS App is available to you

Tanuja Kumari is the dedicated Digital Care Coordinator working to help patients across Merton and Sutton with their digital needs, specifically in setting up and using the NHS App.

Here is a little information about Tanuja:

I have 5 years of IT experience in Software Product Quality Testing and wide variety of volunteering work experience in the community. I love helping community, believe in digital inclusion and digital education/ digital awareness in the community.

Currently I am working with the South West London Integrated Care Board to help patients in Merton and Sutton to use the NHS App.

Happy to help you to “Do more with the NHS App!

Please contact me on the phone number below for further information on how I can assist you, including:

  • The benefits of using the NHS App.
  • How to use the NHS App safely and securely.
  • Help with downloading and setting up the NHS App on your phone.
  • Help with the NHS App registration and account set up process.
  • Help with setting up face ID or fingerprint to access the NHS App on phone.
  • Step by step guidance on repeat prescription requests.
  • Step by step guidance on how to book, view and cancel appointments.
  • Step by step guidance on how to check your test reports and health symptoms, as well as where
    to find your health information.
  • How to find services near you, such as: GP, Dentists, Urgent care services, Mental Health
    services, NHS Sight test etc.
  • Help with managing services for another person through a linked profile.
  • Help setting up NHS App message notifications.
  • What to do if you need technical assistance when using the NHS App.
  • How to share your feedback on the NHS App

Apart from my work, I love yoga, walking, reading, horse riding and outdoor activities. I have got the President Award in Scouting and Guiding.

I look forward to helping to support you with your digital needs.

Tanuja Kumari – Digital care coordinator

Telephone: 020 3922 1554 Tuesday to Thursday – 10am to 2pm